What upsets you most as a traveler?
Posted by RitaR on June 24th, 2010|
By Rita R. Robison, Consumer Specialist, Blogging at The Survive and Thrive Boomer Guide On my last trip, I was a stressed, frustrated traveler. It took 16 hours to fly from Miami to Seattle. Delay after delay occurred, and I had to pay extra to sit by the window in the front of the plane – twice. On top of that, airline staffs were rude. In a telephone survey, Consumer Reports asked 2,000 consumers about what annoys them when they’re traveling. The complaints are scored on a 10-point scale, with 10 being the most annoying. Here are the results: Airlines Luggage charges – 8.4 Added fees – 8.1 Rude or unhelpful staff – 7.7 Can’t reach a life service rep – 7.6 Poor communication about delays – 7.1 Seatmates who hog your space – 7.0 Flight delays – 6.8 People who hog carry-on space – 6.7 Long waits at baggage claim – 5.9 Long lines for security or check-in – 5.2 Puny snacks or none – 5.1 Crying babies, unruly kids – 4.9 Hotels Rude or unhelpful staff – 7.8 Added fees – 7.6 Inadequate A/C or heat – 7.5 Uncomfortable beds – 7.3 Room not ready at check-in time – 7.2 Insufficient or chintzy linens – 6.7 Pricey in-room snacks – 5.6 Rental cars Rude or unhelpful staff – 7.9 Added fees – 7.7 Dirty or damaged car – 7.0 High-pressure pitches – 6.5 Ordered car unavailable – 6.1 What are your top travel gripes? Let me know in the Comment section below. The results of the survey were reported in the June 2010 issue of Consumer Reports. Popularity: 1% [?] |
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